The Solo Librarian Newsletter
is back online.
In this issue:
-Message from the Chair, Carol Simon
-Message from the Editor, Sabra Breslin
-For He's a Jolly Good Fellow
-Membership News & Meet Some New Solos
-SLA Conference News
Next Flying Solo deadline is: April 25 Email submissions, comments and suggestions to firstname.lastname@example.org
Medical librarians find the facts that help make sense of a diagnosis
Catherine Arnott Smith referred to this article on Medlib-l today, she says it is a real "upper of an article."Medical librarians find the facts that help make sense of a diagnosis
Rochester Democrat and Chronicle
March 30, 2005
I have to say I agree that it is a real upper, and after a day of putting out mini library billing fires, it is a nice read to put things back in perspective.
Putting Your Vendors to Work For You -- Spring 2005 Program
Northern Ohio Technical Services Librarians
will have the program Putting Your Vendors to Work For You
Date: June 3, 2005
Time: 9:00 a.m. - 3:30 p.m.
Where: Cuyahoga County Public Library Auditorium
Speakers & Topics include...
Acquisitions for the Rest of Us" — Mary MurphyTechnical Services Coordinator, Cleveland Heights-University Heights Public Library
Typical Value Added Vendor Services — Margaret MaurerAssistant Professor, Catalog & Metadata Librarian, Kent State University Libraries & Media Services
Acquiring Books: Approval Plans & Cooperative Collection Management — Julie GammonHead, Acquisitions Department, University Libraries, University of Akron
Vendor Assessment: How to Measure Vendor Performance — Louise SevoldTechnical Services Director, Cuyahoga County Public Library
It looks to be interesting. I am not sure if this is more directed to public libraries or if this can be applied to all types of libraries. I think it would be definetly beneficial for small libraries where the one librarian is the reference department, the tech. services department, circulation department, etc.
E-Journals Why Are They So Time Consuming?
Currently my library does not have access to any electronic journals, my predecessor was too busy to set them up and being a small hospital library, the budget wasn't there to subscribe to one giant full text journal provider.
So, I have been gradually and methodically activating online journals for the library. Thankfully this nothing new for me. I did this at my previous library which had quite a few more journals subscriptions and had access to OhioLink's Electronic Journal Center. However, it still amazes me that the process is so time consuming, fraught with misinformation/errors, and backwards.
1. WHY DO WE STILL HAVE TO COLLECT JOURNAL WRAPPERS AND INSERTS TO GET THE CUSTOMER NUMBER!!!!!
The subscription number
or the customer number
(whatever your publisher calls it) is your link to the life in the electronic journal world. Without it you can not activate online access and you have serious difficulties talking to any publisher's customer service representatives. Because they all want to know your subscription number. That little number is worth its weight in gold, or at the very least the price you paid for the journal. So, it boggles my mind that the only place it is found is on the wrapper or paper insert of journals, which is the first thing to hit the trash when processing journals. Why can't publishers or better yet subscription vendors send you a list of all of your customer numbers.
2. There is more misinformation disseminated out there about what is available online for institutions than in an ugly presidential campaign.
If you don't believe me, look at my previous blog
regarding AHA journals
. I mentioned that if you call the customer service number for any of the AHA journals, ask about institutionals online access through HighWire Press
rep. will tell you the only way to get institutional access to the journal is to access it through Ovid
. (This has happened to me at least 3 times.) This is wrong, press harder and ask for their supervisor or just look at the FAQ
, "You may select access to the online journal through HighWire Press
, or both. For more information and to request pricing information, please contact the Regional Ovid Sales office
closest to you."
Ask your journal subscription vendor for an internet availability report. I remember when I first got one of these reports while working at my previous library, I was ecstatic. I thought that finally, I was going to have a concise authorative list of all the journals that were available online to institutions. I was wrong. The first time I got the list (either last year or two years ago), it told me that the Clinics of North America journals were available online. That was not entirely correct. The Clinics of North America are online for INDIVIDUALS, not for institutions. But there it was in black and white on my internet availability report that they were available online. So, I contacted my subscription vendor. Sure enough they told me the journals were available online and that they would look into it. Months later an email was sent out explaining that the Clinics of North America were not available online to institutions.
3. Each publisher has its own magic formula to determine the price of their online journals.
Sometimes I wonder if this is just a secret plot to turn librarians' hair gray. Tier pricing
, one price fits all
, and FTE based prices
are some of the ways journals charge for online access. My favorite (sarcastic tone) are the journals that determine the priced based on the number of FTE's at your institution. Lovely, good, but what is that publisher's definition of an FTE? Each publisher seems to have their own definition. Some like Science
count every employee in your institution, regardless of their job description. So janitors, food service works, etc. are all considered "potential users" of the journal Science.
4. All journals should have IP validation for institutional subscriptions. It is frustrating to have a journal available online to institutions only to find out that they do not offer IP validation. The only way you access the journal is through ID and Password. So you are left with the option of posting it on the Intranet (a big no no for a lot of journals) or giving it out over the phone to everyone who complains that the journal link they just clicked on is asking for a user name and password.
There are many more complaints that one might have regarding setting up access to online journals, such as as license agreements, ILL, non-existent help, etc. It is no wonder that smaller libraries feel a little overwhelmed with online journals.
Report on Best Practices of Academic Library Technology Directors
For those who are interested in technology within their library here is a interesting report on Best Practices of Academic Library Technology Directors
. The whole report is not free, but there are some snippets about the content.
The report is a result of a study based on interviews with IT directors and assistant directors of leading college and university libraries and consortiums. Some of these libraries and groups are: The Research Libraries Group, Vanderbilt University, the University of Texas, Lewis & Clark College, Salt Lake Community College, the University of Washington, the California Institute of Technology, Hutchinson Community College and Australia's Monash University.
Below are a few of the study's findings: (copied from the website)
-Technology Centers in academic libraries, often initially conceived for faculty or specialized students in art or engineering, are increasingly used by the average student. Supply of technology centers, properly marketed and conveniently situated, stimulates demand, surprisingly broad based demand.
- In general, students appear to appreciate the option of borrowing laptops from their library, and most libraries that offer this service report high levels of student enthusiasm. In addition, libraries report virtually no problems with theft or even poor maintenance of equipment. However, the time demands of storing, distributing, maintaining, providing net access, and assuring compliance with legally mandated use provisions leads many librarians to seek to limit the programs. In addition, the availability of lap tops in the library does not appear to significantly affect use of other library workstations.
- One participant points out that many cutting edge library services require php programming and that many smaller libraries in particular focus excessively on workstation maintenance and other issues.
- Ebook usage is steadily increasing especially among smaller libraries. Increased ease of use for patrons and librarians, a focus on downloadable titles rather than special viewing devices, and an increase in the number of titles available, has led to an upsurge in demand and usage. Other factors that have stimulated Ebook usage are the continuing advance of distance and cyber learning, and the better integration of Ebooks into course management and electronic reserve systems and library catalogs. Some users complain about incompatibility among different vendors of Ebooks.
- Most libraries have some kind of wish list for the digitization for their special collections, particularly their photographic collections. However, expertise is still limited and plans are thin for integrating digitized special collections into library catalogs, or publicizing them effectively over the web. More thought needs to be given to the integration of special collections in to mainstream library catalogs and how to publicize special collection over the web, or in partnership with other institutions.
Some of the other topics covered are:
-Investment in and maintenance of workstations
-Implementation of wireless access
-Policies towards laptops in the library
-Digitizing special collections, establishing digital depositories, preserving scholarly access to potentially temporal digital media
-Use of Ebooks, services for distance learning students
-Use of URL resolvers
-Web site development and management
-Catalog integration with the web, catalog enhancement software and services
-Website search engine policies
-Use of virtual reference
-Investment in library software
-IT staff size and staff skill composition, range of IT staff responsibilities, use of outsourcing, relations between Library and general University IT staff
-Uses of PHP programming
-Use of automated electronic collection management software
-Technology education and training, development of technology centers and information literacy
It looks to be a very interesting report. I also think that it would be a good guide for smaller libraries. Not all things would lend themselves exactly to the smaller library but if you happen to be in a smaller library, it might generate ideas for your situation.
MLA Hospital Librarians Vote Now!
I received this email from Medlib-l and thought it important to repost on my blog.
Due to unforseen circumstances, the Hospital Libraries Section
ballot has been delayed. It is now posted on the HLS web page athttp://www.hls.mlanet.org
. Instructions on how to vote, and biographies
of the candidates are included. We need to get the vote done quickly,
so please print out a ballot, and get it back to our secretary, Pat
Regenberg, as soon as you can. The ballot previously appeared on the
HLS-announce list, but very few votes have been sent in to date, so we
are taking the web page route as well, hoping for a better response.
As your section chair, I'm looking forward to seeing you at San
Antonio, and hoping that lots of you volunteer to participate in the
work of the Section. I have always found it a joy to work with
colleagues throughout the US, and I'm sure you will too. Please feel
free to contact me at any time. Kathy.
Kathleen A. Moeller, MLS, AHIP, CHC
Atlantic Health System, Overlook Hospital
99 Beauvoir Ave.
Summit, NJ 07902-0220
Fax: (908) 522-2274
I know being an MLA member is not always possible by some medical librarians, but for those of you who are MLA members who are also Hospital Library section members, please vote. It is important for the section.
LITA Membership Why Should You Have To Be An ALA Member Too?!
I am a lurker on the LITA mailing list
. I find it very helpful and interesting. It is amazing what other libraries are doing with technology. Today I got an email from the LITA list
asking me to become a member of LITA
. I would love to be a member, but what I object to is the price. Currently, I am already a member of MLA
, and I am getting ready to mail the check and copious amounts of paperwork to get AHIP
($175). Where does it end?!!? Because I am not a member of ALA
my membership dues to LITA
would be $110 (for a first time member, $60 for LITA
and half-price rate of $50 for ALA
). If I was a renewing member it would be $160 ($60 for LITA
and $100 for ALA
I am active in my area of librarianship and to be a member of LITA
and keep up with technology, I must be penalized for not being a member in that specific area of librarianship.
According to LITA
's web site, "members come from all types of libraries and institutions focusing on information technology in libraries. " HOWEVER, ALA
membership is a prerequisite to LITA
personal and organizational membership and brings its own benefits. Well darn it this really isolates those of us in the Medical Library profession who focus on information and technology in libraries. I think it is frustrating to become a member to an organization, that doesn't serve my needs as a medical librarian, just so that I can be a member of an organization that would serve my needs as librarian focused on information technology.
It is frustrating.
Looking at EOS
I have been looking at getting an ILS for my small/medium size medical library. You may have read that I have been very interested in a product called CyberTools for Libraries
. They seem to have many fans in the small library world. However, I stumbled upon another company called EOS
I have to admit I had never really heard of EOS
until their rep. gave me a call and invited me to one of their "webinars." (Basically, a webinar is a seminar online.) I was very impressed with EOS
and their system. It seemed to be very intuitive. It is also more web driven where as CyberTools for Libraries
seems to appear more windows looking. EOS
also tends to sell their modules (serials, cataloging, circulation, etc.) ala cart where as CyberTools for Libraries
has bundled a lot of their modules all together into one product. Both products offer ASP hosting and both seem to be targeting medical libraries.
I am currently in the process of evaluating both products for our library. When I am finished or when I have more information, I will write up a little compare/contrast blog entry. In the meantime, I wanted to bring EOS
to the attention of those who are looking for and ILS for medical libraries, and I want to encourage you to arrange for a demo or sit in on a webinar.
Serials Solutions Central Search cont.
Back in December I blogged about Serials Solutions
offering Central Search (my blog entry
). Recently Peter McCracken, Co-Founder of Serials Solutions
posted a comment on my blog. He mades some interesting points and I thought it fair to repost his comment in a new blog entry.
Peter McCracken said...
Greetings - I just saw your post about Central Search. I realize it's a bit late, but I thought I'd like to respond, if I may. I'm one of the co-founders of Serials Solutions, so I admit to some bias here, but I think there are still some valid points that might be worth exploring.
Central Search is definitely not for everyone, but I'd say I think it's for most people. I agree that it'll be great in public libraries, but also very useful in academic libraries, especially undergraduate libraries. For the advanced, experienced searcher, it'll be a good tool for quickly and easily checking beyond the usual range of resources. I do agree that for someone who is focusing on using, say, Medline, or another complex database, they'll likely want to start and end there.
I can imagine a few cases where I wouldn't want to use Central Search, primarily when the terms I want to use are not supported by Central Search. For instance, if I want to search by the time period covered in an article, as I can in America: History & Life or Historical Abstracts, then I'd want to go directly to the database and search there. Similarly, if I want to search using unique fields, thesauri, or other specialized tools that appear in just a single or a few databases, then I'd want to use the database's structure. No federated search tool is going to be able to take complete advantage of those resources.
That said, if I want to do a quick check of other fields, without searching each database, Central Search could be incredibly powerful. Say, for example, that I'm doing research on a topic that is covered by medical and social work databases. I know how to use Medline effectively, and I do my searches there. Just to be sure I didn't miss anything that might not have been indexed by Medline, I use Central Search to search my collection of social work databases -- or, I just search the entire universe of databases that I can access. Sure, the quality of the results will be diminished, and I'll get all sorts of irrelevant stuff. But who's to decide what's relevant and what's not, other than the person evaluating the results? Perhaps I'll find useful information, even from a general subject database, which I wouldn't have found in Medline. There are dozens of reasons why this might be the case. If I find just a handful of relevant or semi-relevant articles, then the search was worth its time -- there's no way I could have searched all 25, 50, or 100, of my other databases as quickly as I could through Central Search.
Or, perhaps I'm starting to tackle a subject about which I know very little. A quick search of general subject databases will give me an overview of issues related to the topic, so I could have a better idea about what terms to use when I'm using Medline's controlled thesaurus. I can also find out which databases are returning the most and best results, so I have a better idea about where to start my focused and more extensive searching.
Or maybe I'm doing research in a medical library for a lay person, and I know that even if I find relevant articles in Medline, they won't be able to read and comprehend what's published in the medical journals. They may need less technical articles, so that they can better understand the issues. Perhaps they would do best to start there, and once they have that background they can move to the resources cited in Medline. And, it's always worth pointing out that while many librarians are experts at using MeSH headings and developing intelligent, accurate search queries, many of our patrons are not. Of course, this includes not just undergraduates, grad students, and the general public, but also our highly educated professionals. As the saying goes, "Librarians like to search, patrons like to find." If Central Search gets people using the library's resources, and gives them a peek at all that the library has to offer, then it effectively promotes the library and its resources in comparison with Google Scholar, or even just plain Google.
No tool is perfect for every need. There are certainly situations in which Central Search won't be the best tool for getting the best possible results in the least amount of time. But in many, many other situations, and not just in academic or public libraries, I think librarians and patrons will find incredible results from using Central Search.
I welcome any comments or responses --Peter McCracken, MLS
Co-founder, Serials Solutionswww.serialssolutions.com
peter [at] serialssolutions.com
Is there anyone else out there who can offer their opinion, perhaps there are some libraries out there who would like to comment on their experience with Central Search?
PubMed Entrez Action Bar Gets a New Look
The Action Bar in PubMed is used change the search results display format, number of records to show per page, sort results, and where to send results.
Previously you had to click the Display or Send to buttons after making your selection, soon the action bar will change to pull-down menus that automatically peform the action. No more display or send buttons.
For more information, check out the NLM Technical Bulletin
Open Access and Scholarly Publishing Web Cast
For those interested in Open Access and Scholarly Publishing, the Health Sciences and Human Services Library, University of Maryland, Baltimore (UMB) and Johns Hopkins University (JHU) Libraries are co-hosting a free forum on open access publishing
, Ownership and Access in Scholarly Publishing.Cost: FREE!
Time: 1:00 p.m. to 5:00 p.m. EST on Wednesday, April 6, 2005.
Where: Your computer click here
For more information check out http://www.openaccess.umaryland.edu/
Google Looking For Librarians
This isn't specifically medical library related but I thought it was kind of interesting.
Google is looking for librarian, check out the job ad for Product Manager, Google Print (Libraries)
Here is a brief blurb from the position description.
"Do you have a passion for creating great products? Do you have experience working with libraries and online library products? Are you familiar with OPACs, metadata standards and link resolvers? Google Print has partnered with a number of leading libraries, and we are looking for a product manager to join our team. You will be responsible for the product throughout the execution cycle, including: gathering product requirements, defining product vision, creating preliminary design concepts, and working closely with engineering to implement and iterate."
Journal Prices and Penn State
Alas, here is another article on how the increase in journal prices (especially science and medical journals) has led another university their collections.
Christiana Vardaand Bethany FehlingerIncreasing journal prices poses problem for library
The Digital Collegian, March 17, 2005
The article states "if the library continues purchasing serial journals, it would run out of money to buy any material at all by 2015. In the past 17 years, a 260 percent increase in serial journal costs has been recorded."
One way they are looking to help control costs is to avoid duplication, cut 6% of the journals, and explore more online schollarly resources.
What was interesting is that the article mentions that some faculty members do not realize the cost of the journals in the library. I personally find this to be SO TRUE. How many doctors have come up to you asking for the Journal X which is mega bucks? Most of them just think that the library is only paying a few hundred bucks for a journal (or for online access), they have no idea that institutions pay A LOT more.
NEJM and Medical Libraries
There has already been some discussion about this article in NEJM
March 17, 2005.
Lee, T. H.
Quiet in the LibraryNew England Journal of Medicine 2005 March 17 352;11 1068.
(sorry not free online)
The author reminisces how the library used to be loud and full of doctors and students. He says it is like that no longer. It has finally become a great place to work and study. The reason he gives is that once doctors were told to know everything and the strove to do just that at the library. However, with the flood of information accessible from the internet, doctors have no prayer of knowing everything and now their patients are more knowledgeable. He says we have gone from a "life long learning" medical society to a learning it "just in time" culture, where doctors search the internet and ask colleagues for information.
What has gotten a some medical librarian upset is that Dr. Lee never mentions librarians as part of his colleagues. Heck he doesn't even mention calling, emailing, faxing the librarian for help answering the questions. He doesn't mention asking the librarian help for internet searches. One is led to believe that Dr. Lee and others like him jump on Google (or PubMed if they think they are internet savvy) and plunk away to find answers. When that doesn't pan out they ask other doctors. What has gotten librarians frustrated and upset is that it never occurred to Dr. Lee that he might ask for help, when sometime we are the best and most efficient resource. One librarian on Medlib-l
posted her response
to Dr. Lee's article.
As much as I get irritated at Dr. Lee's omission of a librarian's powers in today's "get it now" philosophy that is seen in medicine and in the regular world, it is important to know that Dr. Lee was more lamenting about the philosophy of learning in medicine as a whole. Yes, he slighted the librarian and library, but not really pointing to our virtues. But is important to know that Dr. Lee's article was right in between an even larger article regarding the future of libraries. This larger article is entitled 2015-The Future of Medical Libraries
Lindberg and Humphreys.
2015-The Future of Medical LibrariesNew England Journal of Medicine 2005 March 17 352;11 1067-1070.
(not free online)
This article was written by both a physician (Lindberg) and a librarian (Humphreys). In it they look at the transformation of libraries and the metamorphosis that will occur to medical libraries. Electronic resources, including journals will be vast and more dynamic which illustrating a need for a commitment to the preservation of electronic information. "Smart" programs will be able to work in tandem with the patient's electronic medical record and allow the physician to use relevant published medical information (journals, images, patient hand outs, etc.) specific to that patient's condition.
I find this a very interesting read and I actually get excited at what the future holds for us and librarians.
So when you pair the two article together, as they are in the print copy of NEJM
you get a clearer understanding of how libraries and medicine are changing. What intrigues me is that these two articles are not written to librarians. They are certainly not "preaching to the choir," they are written for doctors and administrators. I almost like to think of the pair of articles as primer for the evolution of libraries. With Dr. Lee's article we see how we used to be, lots of people photocopying and physically in the library. With the Lindberg and Humphreys article we see where we are going and what we can be. However there is a danger. If we do not move towards the exciting 2015 future, we will end up like Dr. Lee's library, where doctors do their own internet searching and talk amongst themselves for their information needs. If we do not evolve how can we expect doctors and professionals to take us seriously as partners in the patient care team? I for one will be giving this article to my administrators, so that they can better see how I and my library fit into the evolution of information age and medicine, specifically the wireless information world.
Integrated Library Systems
I am back from doing my teleconference, so it is back to work. One of my tasks is to bring my library up to the 21st century. One key component is to get my card catalog into an online catalog. While looking into ILS's I discoverd the blog, The integrated library system that isn't
, by Lorcan Dempsey.
It is an interesting read. When I was working for a much larger medical library this truely was the case.
We had OhioLink, but we didn't really use the Acquisitions part of III because as a part of a larger institution (the hospital) we purchased things differently than most OhioLink members.
Document delivery (which we were starting to implement on a large scale before I left) really didn't communicate with our whole online system. Doctors would request articles and it was up to us to fill them by various means. The system did not check our holdings (electronic or otherwise) to determine if the person needed to request the item. It was left to us to determine that and either cancel the request (with a brief explannation) or to process it.
Those are just a few examples of how his observations really hit home in a large medical library.
Now, bring those same concerns about Integrated Library Systems to small hospital libraries. Some small libraries are just trying to stay afloat, how do they cope with such systems? Dempsey might say that a truely integrated system is especially important for a small library with few staff and resources. Saving staff time, money, and exploiting the few resources one would have is exactly what an integrated system would do for a small library. I agree with that in principle, but there is a big rub. Money. From two perspectives....
Major players like Innovative Interfaces are waaaay tooo expensive for the small libraries. Additionally, there are quite a few ILS vendors who just don't see the profit in creating something for smaller libraries. So do we as small libraries forced to wait for the trickle down effect once a true integrated system is created?
Even when it trickles down to us, can we do it, or is the nature of the small hospital library counter productive to certain things we take for granted in larger libraries. I for one don't even have an online catalog. For many of us a link resolver is simply out of our price range. PubMed is as close as we can come to that through Linkout. Those of us with severe Intranet publishing restrictions, have giant hurdles that we must try and surmount (sometimes successlly, often not) when just trying to provide the basic library information page. It took me 3 months of lobbying to be allowed to put a search box on my library's intranet site. Don't get me wrong I don't think small hospital libraries should throw up their arms in disgust and just accept fate, because then fate would close your library and leave you with no job. I just mean to express that there are other factors and hurdles to consider when small libraries are invovled.
Access LWW and Online Journals...Must We Use Ovid?
Ok I am frustrated with LWW
. I am sure you are all familiar with LWW
's lovely little rule that institutions must subscribe to LWW
online journals through Ovid
. What a pain in the royal butt. Two reasons, not all libraries have Ovid
(nor want Ovid
) yet they must get online access this way. For those that do have Ovid
, (such as myself) it is still pretty damned annoying and inconvenient. Our users HATE browsing journals through Ovid
. Plain and simple. They love doing their Medline searches on Ovid
and they love the full text of article is right there with their results. BUT if they already have a citation to an article and they just want the full text, they absolutely LOATHE using Ovid
. After all it is not as user friendly as the actual journal web site.
Currently I am in the process of setting up online access to our library's journals. Before we had no journals online, now we have a few. (It takes a long time). I happen to run across Circulation
and all the AHA journals
. According to the FAQ for institutions
, "Online subscriptions are available via Ovid Technologies
and include access to tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, and future tables of contents. Access is limited to computers within a particular set of internet IP addresses. You may select access to the online journal through HighWire Press
, or both. For more information and to request pricing information, please contact the Regional Ovid Sales office
closest to you."
Did you just catch the confusing part? Just in case here it is again..."You may select access to the online journal through HighWire Press, Ovid, or both."
Ok now here is the fun part. Try calling LWW
's subscription help line and asking for online access to the AHA journals
. They tell you that you need to go through Ovid
. Only after do you tell them that on their web site it says we have the option to access the journal through Highwire
, that they (LWW
) get very confused and transfer you to somebody else. That somebody else then has to explain that you still must contact Ovid
to get access, but you can tell Ovid
that you want to access it through the Highwire
platform. Interestingly enough, I was told this is the case with all LWW
journals that were already on the Highwire
platform. Regular LWW
journals on LWW
's site still can only be accessed through Ovid
Interesting...If only we could access the rest of their journals from the actual journal site, life would be better.
Consumer Medical Resources Teleconference
Some of you may have been wondering where I have been this last week. Well I have been very busy bringing together the final touches to a teleconference where I will be a guest speaker. It is entitled, Reference Tools for the Information Age: Consumer Medical Resources
, presented by Soaring to Excellence
and the College of DuPage.
Here is a little bit of information on the teleconference in case you are interested.
Reference Tools for the Information Age: Consumer Medical Resources
Friday, March 11, 2005 Noon - 2:00 pm Eastern Time.
Speakers: Debra Kakuk, Michelle Kraft, and Kelly Watson
What are the best reference tools available, both in print and online? This final teleconference for 2005 covers a number of areas related to reference, and provides library staff with the best and most up-to-date tools available on consumer medical information.