The article Don't Google; librarians have the health facts by Jennifer Gish is a nice little artcle showing how one public library (using consumer health librarians) have a successful program helping patrons find health and medical information.

Two consumer health librarians (Maria Buhl and Eileen Williams) at Guilderland Public Library run the library's Consumer Health Information program. Where they handle patrons' health questions, maintain up to date medical books, organize community programs on topics such as managing attention deficit disorder and navigating the new Medicare prescription drug plan.

The librarians are able to maintain privacy by talking in private rooms and they mail information to those who can not come to the library. The Guilderland librarians have a partnership with medical librarian Chris Szczerba at Seton Hall where they can get journal literature.