Wednesday, March 08, 2006

Elsevier and Library Relations

T. Scott has an interesting post about the relationship between Elsevier and librarians. He has been invited to speak to 100 senior managers of Elsevier who are hoping that he will be able to say something that will affect the their relationship with the library community in a positive way.

While he thinks financial transparency regarding journal pricing would go a long way to help heal the relationship, he also notes that it might be difficult and counter intuitive in the business world (remember Elsevier is a business and is beholden to its stock holders).

While Scott was writing about Elsevier, I could not help but think of UpToDate and their relationship (or lack of) with libraries and librarians. UpToDate's pricing structure and their corporate attitude of "we don't care if you have our product or not" is really off putting for many. I wonder as the competition heats up for UpToDate if they will have to start some damage control and improve their relationships with institutions as Elsevier is trying to do.

1 Comments:

At 11:43 AM, obsto said...

In terms of customer relationship one may think that today UpToDate is at a point where Elsevier was some years ago.
Yet most interesting for me is the question of how many institutional copies UpToDate is selling and how many personal. And from the institutional copies, how many are paid by the library? Maybe the profit UpToDate generates from libraries is just to small?

 

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The Krafty Librarian has been a medical librarian since 1998. She is currently the medical librarian for a hospital system in Ohio. You can email her at: