T. Scott was invited to speak to executives at Elsevier regarding library realtions and how the company might improve their relationship with librarians. He as returned from his trip and he blogs about the meeting and his opinion that if things are going to change, it will happen one person at a time.
It is interesting and it illuminates how companies need to keep in touch with their users and reach out to them. I know we all can think of a few companies who could work on their relationship with with librarians.

Go to: Talking with Elsevier